![]() ![]() Batteries are subject to a stringent wear and tear clause. Six (6) Months from the date of purchase on the batteries and charger. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser. A request for a return authorization is required prior to returning items. To initiate a warranty claim, please contact Ewheels service department by calling 88, or by email at “ Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels.ĭo not return faulty parts to Ewheels without prior consent. The warranty is exclusively offered to the original purchaser. No warranty will be offered or honored for second hand owners. ![]() Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim.Ĭonsumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.ĭamaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations. Satisfactory proof of purchase is always required for warranty service. Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. One (1) Month from the date of purchase on the scooter’s charger. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. ![]() Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Two (2) Months from the date of purchase on the batteries. One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at Ewheels discretion. Three (3) years from the date of purchase on all structural frame components, seat post and frame. ![]()
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